Professional Services
The foundation of our success
Quality. Care. Experience.
Treat Yourself to Real, Professional Service
Efficiency, timeliness, and quality are just a few characteristics our customers use to describe our engineering support. Customers are not just a number in a queue. To us, they’re a real person with a name and a goal. In turn, we use real people to serve you. We treat every situation as if it was our own.
By partnering with High Point Networks, you have access to over 70 skilled, knowledgeable, friendly engineers who work as an extension of your team. They are prepared to help answer questions, assist during challenges, and dedicate themselves to always putting the customer first. We are truly in this together.
Efficiency
Timeliness
Quality
Project Management
Creating Raving Fans
The High Point Experience
At High Point Networks, we understand that not every installation or encounter with our team will be flawless, and we would never promise that. Our goal, as a trusted IT provider, is to deliver a fantastic experience, even if problems arise along the road to a successful implementation.
We want to do more than just meet or exceed our customers’ expectations; we want to surprise them by delivering something that they didn’t expect – personalized service.
“Our goal throughout our company is to make every interaction count so we can create raving fans!”
Chip Bartunek
Director of Customer Services
Customer NPS
Projects in 2021
Tickets in 2021
PROJECT IMPLEMENTATION
Our Working Process – How We Implement Solutions
1.
Discovery
The first step of turning any great idea into a real solution involves defining goals, schedules, budgets, and requirements.
2.
Planning
Now that we have an understanding of what we are going to accomplish together, it’s time to allocate resources, uncover risk factors, and define a statement of work.
3.
Execution & Monitoring
It’s time for our team of experts to configure, install, train, ensure deliverables are met, and turn our ideas into something real.
4.
Closing
At this stage, our objective is to review the project and see you 100% satisfied with our work. If you aren’t smiling ear to ear, we’ll head back to the drawing board until you are.
Testimonials
Our Solutions are Trusted Nationwide
OK Municipal Power Authority
Firewall Installation
“High Point has become our go-to resource for IT-related stuff. We are currently considering them for two more projects. They do great work and I wouldn’t hesitate to recommend them to any business looking for IT support.”
City of Pueblo
Fire Station Video Surveillance
“HPN is our partner for Axis cameras and the Senstar Video Management System. Their consistent efforts to find solutions within our budget and understanding our budget constraints and limitations was amazing.”
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