Cloud-Smart Infrastructure and the Art of What’s Possible with AI

Cloud-smart infrastructures? We’re all in.

Now, that doesn’t mean we’re cloud-only or that on-prem and hybrid solutions have fallen to the to the wayside. It simply means our teams recognize the power and potential of operating cloud-smart. Because doing so gives us the flexibility to design smarter environments, integrate modern tools, and reduce friction for the people using them every day.

What a Cloud-Smart IT Infrastructure Really Means

We believe IT teams and business leaders need—deserve—less hardware anxiety and less of those uncomfortable “what ifs” when it comes to their IT infrastructure deployment models. Working twice as hard to maintain systems that aren’t evolving with you is no longer the only option on the table.

Instead, more flexibility, scaling potential, and security that matches today’s demands and work patterns can be non-negotiables. But meeting those expectations? It requires more than a single platform or one-size-fits-all approach.

Why a Multi-Vendor Approach Matters

That’s why we design solutions across multiple vendors and platforms for our customers. A cloud-smart approach naturally opens the door to a broader ecosystem of solutions. So, whether it’s RingCentral, Zoom, Mitel, or Intermedia, our focus is on aligning the right platform to your environment and goals. Operating with a cloud-smart mindset equips us with the flexibility to do that. We design solutions across cloud, hybrid, and on-premises environments while remaining loyal to our promise of providing customers with the solutions they need. We select tools based on fit, not loyalty to a single vendor.

But what does that look like? In practice, it’s helping teams simplify their operations, reduce context switching, and bring the information they need to the forefront—without another dashboard. It’s also where modern AI tools begin to play a meaningful role.

The Art of What’s Possible with AI Assistants

New isn’t always better, but it can be—and we believe this tool is.

Artificial Intelligence is an undeniable part of the expansion of what’s now possible, especially in cloud-smart environments, where data, workflows, and systems are already connected. One powerful example of that can be found in AI assistants.

Consider the ways these tools can enhance what humans are already doing. When businesses embrace the possibilities, they learn to grow with AI and use it intentionally. They can gain improved customer service and self-service, support more effective sales teams, or even provide better experiences for customers calling the main line. The AI assistant knows and can do more faster—when you need it to.

This is where cloud-based solutions and AI truly begin to expand what’s possible. AI tools were designed by humans with a goal to help automate what can be automated. In doing so, they free up your teams so they can focus on more strategic initiatives. With each passing year, AI assistants have become more evolved and simply put, more helpful.

What’s Possible with RingCentral AI

In cloud-smart environments, AI becomes the interface. RingCentral AI is one powerful example of how cloud-based platforms are doing that, using AI to improve everyday communication experiences.

1. The RingCentral AI Virtual Assistant, AVA, helps support more productive phone, video, and messaging experiences with features like automated note taking, summaries, and translations.
2. The RingCentral AI Receptionist, AIR, provides reliable, 24/7 front-desk assistance, call routing, and task automation—meaning no missed calls and quick access to the teams or information the caller needs, while freeing up your admin.

AI assistants like these thrive in cloud environments because they pull from multiple data sources, scale dynamically, improve continuously, and sit on top of workflows rather than replacing them.

When infrastructure strategies are cloud-smart and integration-driven, our teams can introduce AI tools—like Ring Central’s AI personal virtual assistant and receptionist—that securely connect data, automate routine tasks, and turn system data into clear next steps.

Tools Will Change; Our Approach Will Last

At High Point Networks, the goal is not to adopt every new technology. It’s to build an environment where the right technologies can do the jobs that need to be done—today and as needs continue to evolve.

Interested in more from High Point Networks? Follow us on LinkedIn and look out for our upcoming Get to the Point podcast & newsletter.