Experts In Design Implementation Support Customer Experience

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Professional Services

Service is the foundation of our success.

Efficiency, timeliness, and quality are just a few characteristics our customers use to describe our engineering support. Customers are not just a number in a queue. To us, they’re a real person with a name and a goal. In turn, we use real people to serve you. No annoying robots or chatbots. We treat every situation as if it was our own.

  • Efficiency
  • Timeliness
  • Quality
  • Project Management
  • 89 NPS Quality Score

By partnering with High Point Networks, you have access to over 70 skilled, knowledgeable, friendly engineers who work as an extension of your team. They are prepared to help answer questions, assist during challenges, and dedicate themselves to always putting the customer first. We are truly in this together.

89

HPN net promoter score

126100

hours available for scheduling per year

190

after hours support calls taken in 2019

46212

support tickets resolved and closed in 2019

A Service Strategy You Can Count On

Your project is unique. It deserves a focused and strategic service strategy.

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Relationships

We strive to understand every customer’s requirements from a technology and business perspective. Only when we completely understand a company’s technology drivers will we begin the process of choosing service professionals.

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Security

We honor our commitments and do what we say. We promise that you’ll only be presented with qualified and certified professionals that align with your requirements and corporate culture.

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Teamwork

As seasoned veterans of the IT industry, our team is committed to working as an extension of your team. Our commitment to you is to engage early and often to ensure your business roadblocks and challenges are resolved with the best technology solutions.

Project Spotlight: Lutheran Social Services of SD

  • Keith Graber, Director of IT
  • Sioux Falls, SD
  • Project: DC Move... When? NOW!
  • Describe the project your company implemented with High Point Networks.

We engaged HPN to help move our data center from one building to another… with two days notice! Because of possible flooding threatening the building where the data center was located, it was decided on a Wednesday to move the data center on the following Friday.

  • What is an example of how High Point Networks has gone “the extra mile” to serve you during this project

Due to the time frame that was required, High Point was able to rearrange tasks that engineers had pending to accommodate our move and find staff to “be there” to help in any way needed. Everyone went above and beyond to make this move happen. There are many reasons to work with HPN, and this is another sterling example that when help is needed, HPN can be counted on to be there!

 

Get In Touch

High Point Networks is committed to providing the highest level of customer service at all times. Contact us and get connected with the best resources to answer your questions or solve your business challenges right away!