Broadcom’s Support Tier Changes – What You Need to Know

Staying ahead of the curve with licensing updates is critical, especially when those changes can impact costs and decision-making. Broadcom has announced that their Standard and Enterprise+ support tiers will reach End-of-Life (EOL) on November 2nd, introducing new considerations for customers as they approach their renewals or evaluate new licenses.

To help you prepare, we’re breaking down the key changes, how they might affect you, and what you can do to stay informed and in control.

What’s Changing with Broadcom Support Tiers?

Efficient planning starts with understanding the updates. Here are the primary changes impacting Broadcom customers after November 2nd:

1. End-Of-Life for Standard and Enterprise+ Support Tiers

Broadcom is officially retiring their Standard and Enterprise+ support tiers, introducing a notable shift in their licensing structure. Customers currently using these tiers will face changes when it’s time to renew or purchase new support plans.

2. Introduction of the Foundation Tier

The new Foundation tier comes with updated pricing and core requirements. Key details include:

  • Minimum quantity: Licenses for the Foundation tier requires a minimum commitment of 72 cores.
  • Pricing: Customers will experience an increase in pricing compared to the current Standard Tier licenses.

The price difference highlights the importance of understanding the new structure and budgeting for future renewals or upgrades.

3. Shift for Larger Customers (150+ Cores)

An additional trend has emerged for customers with larger deployments. Broadcom has begun encouraging those managing 150 cores or more to transition directly to the Foundation tier, bypassing options previously available under Standard support.

This change reduces flexibility for larger organizations and reinforces the need for proactive communication and planning to manage costs effectively.

4. Foundation Demo Before Quote Approval

Starting now and continuing until the November 2nd deadline, Broadcom has added a new requirement for customers interested in renewing Standard or Enterprise+ licenses—or purchasing new licenses.

Customers may now need to participate in a Foundation tier demonstration before Broadcom will approve a quote request.

Please note: Participation in a Foundation demo does not guarantee that Broadcom will approve a quote request for Standard or Enterprise+ licensing, whether for renewal or new sale, at any point between now and November 2nd.

This introduces a process change, but it’s one that can be navigated smoothly with proper coordination.

High Point Networks customers working through support tier changes

What Do The Support Tier Changes Mean for You?

These changes bring both challenges and opportunities. Here’s how they may impact your business and what you should keep in mind as we approach November 2nd:

Higher Renewal Costs

The most immediate impact is likely the increased pricing for those transitioning from Standard to Foundation support. We’ve seen per-core costs nearly quadrupling, budgeting for renewals is critical to avoid surprises.

Stricter Minimums

The requirement for a minimum of 72 cores may limit options for smaller organizations or those considering scaling down their infrastructure. Larger deployments, particularly those with over 150 cores, are increasingly being directed toward the Foundation tier, reinforcing cost and operational shifts.

Additional Preparations for Renewals and Purchases

The requirement to participate in a Foundation tier demo could add time and effort to the renewal or purchasing process. These demos are required for Broadcom to approve quote requests, leaving no way to bypass the step.

High Point Networks helping customers with support tier changes

How We’re Helping You Navigate This Change

Our goal is to ensure you’re not caught off-guard by these updates. By addressing the changes proactively, we’re helping you strategize ahead of Broadcom’s November 2nd deadline.

Account Manager Support

To streamline the demo process for customers exploring the Foundation tier, your Account Managers will handle coordinating these demos with Broadcom representatives. This ensures you’ll have a knowledgeable partner guiding you through the process and providing clear, actionable insights.

Controlled Interaction

By managing the demo discussions directly, we’ll work to ensure Broadcom does not involve other partners in these conversations, safeguarding the relationships and trust we’ve built with you.

Building Transparency and Trust

We believe that clarity is critical during times of change. Sharing this information—well ahead of the deadline—builds trust and positions you to make informed decisions, reducing the risk of costly surprises during renewals or purchasing situations.

What’s Next

Preparing for these changes starts with understanding your current licensing and renewal timelines. Here’s what you can do right now to stay ahead:

Evaluate Your Licensing Needs

Review your current licensing structure and identify how the minimum core requirements and pricing differences might affect your upcoming renewal.

Begin Pricing Discussions Early

If your renewal date falls near or after the November 2nd deadline, start conversations with your Account Manager now for pricing details and planning.

Schedule Foundation Tier Demos Early

Don’t wait until the last minute to complete the demo phase. Reach out to your Account Manager to align schedules and avoid delays in receiving renewal or purchase approvals.

Ask Questions

If you’re unsure about how these changes may impact you, don’t hesitate to ask. We’re here to provide the clarity and support you need.

Closing Thoughts

Change is rarely easy, but with transparent communication and thoughtful planning, it can be managed effectively. Broadcom’s EOL announcement for their Standard and Enterprise+ support tiers brings cost and process changes that could impact your business. The earlier you prepare and plan, the smoother the transition will be.

We’re committed to being your ally throughout this process. Reach out to your Account Manager today for personalized guidance, or schedule a consultation to discuss how these updates might affect your next renewal or license purchase.
Together, we can ensure that you’re ready for November 2nd and beyond.

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High Point Networks

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