CXVision Contact Center

With CXVision, more responsive, informed, and positive customer interactions are possible within days, not months.

What is CXVision Contact Center?

The right cloud contact center can help improve your customer experience dramatically. Powered by Elevate, CXVision centralizes customer communications across multiple channels including voice, email, chat, text messages, social media, and a CRM software giving you newfound flexibility, new and often better cost structures, and stronger compliance.

Put the implementation, onboarding, and training in the hands of experienced High Point Networks telephony engineers and unlock increased productivity for your teams.

Hit your next level of growth by giving your customers the experience they deserve.

  • Advanced Call Routing & Metrics
  • Preferred Agent & Skills-Based Routing
  • Dispersed Data Centers with 99.999% Uptime
  • Dashboards & Live Monitoring

Why CXVision?

Improved Customer Interactions

Help customers quickly get to the right answer from the right person, at the right time, on their preferred method of communication.

Save Time & Money

Leave the implementation, onboarding, and training to our team and enjoy predictable monthly costs per available agents vs named users.

Detailed Reporting

Keep an eye on service levels, analyze team performance, and much more with real-time dashboards.

HPN Concierge Support

Support, monitoring, and reporting all handled by our team of highly certified engineers.

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