VOICE EB Contact Center

A complete communication, collaboration, and customer experience solution with traditional PBX functionality and mobility features.

What is VOICE EB Contact Center?

Powered by Mitel, VOICE EB is a full enterprise grade Contact Center with omnichannel, multi-media, application integration, IVR, dialers, and robust reporting that grows with your organization ensuring scalability for small / medium businesses to enterprise while offering all functionality at any level.

Plus, VOICE EB offers you the deployment options of on-premise, in your organization’s private cloud (Azure, Nutanix, Google, Zen), in the public cloud (Azure and AWS) or hosted in HPN’s cloud, and all of the functionality of an enterprise grade PBX with options for Omni-channel Contact Center with integration into your CRM and business applications, Call Recording, IVR, and robust call reporting and call accounting.

  • Single enterprise identity
  • Dynamic extension
  • Single number reach
  • Hot desking
  • Teleworker
  • Flexible day/night mode
  • Call routing
  • Unified messaging
  • Flexible music on hold
  • Enhanced call screening
  • Embedded Meet Me conferencing

VOICE EB uses the exact same communication, collaboration and contact center applications as MiVoice Business. Users have access to the same easy-to-use features and functionality whether they’re in the main office, working from a remote location or on the road.

Using Microsoft Teams? Let High Point Networks configure Mitel’s assistant to allow ease of calling from your user’s Teams interface through the VOICE EB soft phone.


Mobility Features

PBX, advanced call controls, mobility, and IP desk phone options to enable you to talk from anywhere, anytime on any device.

Consistent Look and Feel

Whether you are in the office, at home or on the road, bring teams together through messaging, video conferencing, and screen sharing.

Stay Up to Date

Benefit from cloud-based team collaboration apps which ensure they are always up to date with the latest feature and security updates.

High Point Networks Service Plan

HPN’s service plan delivers the flexibility to mix and match user levels, allowing you to easily adapt to changing employee needs or growing business demands.

You Are in Control

With a dedicated instance hosted in your own private cloud, the public cloud, or as an on-premise solution, you get maximum flexibility to create your own communications environment with full control over upgrade and maintenance windows.

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